Privacy Policy

Effective Date: April 11, 2025

1. Introduction

Welcome to Moreno's Smart Cleaning. This Privacy Policy explains how Moreno's Smart Cleaning ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website, www.moreno-cleaning.com (the "Website"), contact us, or use our cleaning services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

This policy applies to information we collect:

On this Website.
In email, text, and other electronic messages between you and this Website or Moreno's Smart Cleaning.
Through quote requests and service scheduling processes initiated via the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this Website, you agree to this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Website, including:

- Personal Information You Provide Directly:
  - Contact details such as your name, email address, phone number, and physical address when you fill out forms (e.g., contact form, quote request form) or communicate with us.
  - Details about the services you request (e.g., type of cleaning, property details).
  - Content of your communications with us.
- Information Collected Automatically:
  - Usage Details: As you navigate through and interact with our Website, we may use automatic data collection technologies (like cookies) to collect certain information about your equipment, Browse actions, and patterns, including details of your visits (pages viewed, resources accessed), traffic data, location data (derived from IP address), logs, and other communication data.
  - Device Information: Information about your computer or mobile device and internet connection, including your IP address, operating system, and browser type.

3. How We Collect Information

We collect information:

Directly from you when you provide it to us (e.g., by filling in forms on our Website).
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
From third parties, for example, our business partners, if applicable (though typically less common for this type of business).

4. How We Use Your Information

We use the information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, products, or services that you request from us (e.g., respond to inquiries, provide quotes, schedule cleanings).
To fulfill the purposes for which you provided it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection (if applicable).
To notify you about changes to our Website or any services we offer.
To improve our Website, services, marketing, customer relationships, and experiences (e.g., through analytics).
For internal record keeping.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

5. How We Share Your Information

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect. We do not sell your personal information.

We may disclose personal information that we collect or you provide:

To Our Personnel: To employees or family members involved in operating Moreno's Smart Cleaning who need the information to perform their job duties (e.g., scheduling, service delivery, customer support).
To Service Providers: To contractors, service providers, and other third parties we use to support our business (e.g., website hosting providers, email service providers, analytics providers like Google Analytics). These parties are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them.
For Legal Reasons: To comply with any court order, law, or legal process, including responding to any government or regulatory request.
To Enforce Our Rights: To enforce or apply our terms of use and other agreements.
With Your Consent: For any other purpose disclosed by us when you provide the information or with your consent.

6. Cookies and Tracking Technologies

Our Website may use "cookies" and similar tracking technologies to enhance User experience and analyze website traffic. Cookies are small files placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. We may use this information to understand user behavior, administer the site, and gather demographic information about our user base.

7. Data Security

We have implemented measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. Our website uses SSL encryption (https) to protect data transmitted between your browser and our server.

However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including providing services, resolving disputes, enforcing our agreements, and complying with our legal obligations.

9. Your Privacy Rights (Oregon Residents)

If you are an Oregon resident, the Oregon Consumer Privacy Act (OCPA) provides you with specific rights regarding your personal information. These rights include:

- Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the business purpose for collecting the information, and the categories of third parties with whom we share personal information.
- Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.
- Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt-out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. (Note: As stated, we do not sell personal data).
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your OCPA rights.

To exercise these rights, please contact us using the contact information provided below. We will need to verify your identity before processing your request.

10. Children's Privacy

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

11. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Moreno's Smart Cleaning | Phone: (971) 249-2480

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